Many players have questions about Stay casino before they deposit their first euro — here are the honest answers. This guide walks you through everything from sign-up to withdrawals, including how wagering works, safety checks, and common fixes.
Quick Checklist
- Verify your email and phone number after registration.
- Set deposit limits before you start playing.
- Read the bonus terms — especially wagering requirements.
- Use a supported payment method for fast withdrawals.
- Check the game contribution percentages for wagering.
Registration
- Go to the casino website and click “Sign Up” or “Register”.
- Fill in your email, username, password, and personal details (name, date of birth, address).
- Select your preferred currency and accept the terms.
- Confirm your account via the email link or SMS code.
- Complete any optional identity verification to speed up future withdrawals.
How Wagering Works
When you claim a bonus, you need to wager a certain amount before you can withdraw any winnings. The standard formula is:
Wagering requirement = (Deposit + Bonus) × Wagering multiplier
For example, if you deposit €100 and get a €100 bonus with a 35x wagering requirement on (deposit+bonus):
Total to wager = (€100 + €100) × 35 = €7,000
If the games you play have an average RTP of 96%, the expected loss while wagering is:
Expected loss = Total wagered × (1 − RTP) = €7,000 × 0.04 = €280
That means you are likely to lose the entire €100 bonus and even part of your deposit. Always calculate the expected value before accepting a bonus.
Is It Safe?
The casino holds a Curacao eGaming license, which means it follows basic security standards like SSL encryption and RNG testing. However, winnings from Curacao-licensed casinos may be subject to local income tax in some jurisdictions. Always consult a tax advisor. The platform also promotes responsible gambling tools such as deposit limits, session reminders, and self-exclusion.
Money In, Money Out
| Payment Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €20 | €50 | 1–3 business days |
| Skrill | €10 | €20 | Up to 24 hours |
| Neteller | €10 | €20 | Up to 24 hours |
| Bank Transfer | €50 | €100 | 3–7 business days |
| Cryptocurrency (BTC, ETH) | €20 equivalent | €50 equivalent | Up to 1 hour |
Common Problems & Fixes
- Login issues: Clear browser cache or try the progressive web app. If you forgot your password, use the “Forgot Password” link on the login page.
- Withdrawal pending: Ensure you have met all wagering requirements and submitted verification documents. Contact support if it exceeds the stated processing time.
- Account verification required: Upload a valid ID, proof of address, and payment method screenshot. Approval usually takes 24–48 hours.
- Bonus not credited: Check if you entered a bonus code or if the bonus requires a minimum deposit. Contact live chat if it still doesn’t appear.
- Game not loading: Update your browser or enable JavaScript. For mobile, use the PWA version.
Worth Knowing
Responsible gambling is a top priority. You can set daily, weekly, or monthly deposit limits from your account settings. Session time limits and reality checks help you stay in control. If you need a break, use the self-exclusion tool to block access for a chosen period. For severe cases, you can request permanent exclusion.
Players Ask
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions sent to your inbox.
Can I play on mobile?
Yes, the casino offers a mobile-optimized website and a progressive web app (PWA) that you can launch from your browser. There is no native app in app stores.
What documents are needed for withdrawal?
Typically a government-issued ID, a recent utility bill (proof of address), and a screenshot of your payment method (e.g., card or e-wallet).
How long do withdrawals take?
E-wallets: up to 24 hours; credit/debit cards: 1–3 business days; bank transfers: 3–7 business days. Cryptocurrency withdrawals are usually processed within an hour.
Do I pay taxes on winnings?
Since the casino is licensed in Curacao, your winnings are generally not taxed at source. However, you may be required to declare them in your home country. Check local laws.
What is the minimum age to play?
The minimum age is 18, or older depending on your jurisdiction. You must verify your age during registration.
Can I set deposit limits?
Yes, go to your account settings and choose deposit limits. They can be daily, weekly, or monthly and can be lowered immediately but increased only after a 24-hour cooling-off period.
What happens if I lose my internet connection?
Incomplete game rounds are usually resumed automatically once you reconnect. For live games, the outcome may be determined by the server.
How do I close my account?
Contact customer support via live chat or email. They will guide you through self-exclusion or permanent closure.
Conclusion
Understanding the basics of registration, wagering, and security helps you make informed decisions. Always gamble responsibly and never bet more than you can afford to lose. Use the tools provided to keep your gaming experience safe and enjoyable.
